Good governance not only helps maintain trust in our company, team and products, but it also reduces risk to our business, ensuring that we provide our customers with the best possible products and services. Respect for our ethics and Code of Conduct also means that employees are encouraged to give feedback and report any deviations via our Grievance mechanism. We expect not only our personnel but also our suppliers to uphold our standards, through our Responsible Procurement policy.
Promoting respect for our ethics and values
Our Code of Conduct is a living document, open to suggestions and taking into account the different contexts in which we operate. Its principles are periodically reviewed and aligned with international best practice.
Good governance procedures include respect of our anti-corruption and bribery policy as well as strict follow-up of our tax payments to government, reviewed by Interholco's Management. Its standards align with the Business Coalition for Good Governance (BCGG) and the Guidelines for multinational enterprises developed by the Organisation for Economic Co-operation and Development (OECD).
Payments to government covering all operations are available on the Facts and Figures page, under Figures and Financials / Economic Landscape and, for IFO in particular, detailed information is provided on the Regulatory Landscape page.
For tax payments to the Republic of Congo, Interholco's data are also published on the Open Timber Portal.
Detecting and reporting questionable behaviour
We are committed to ensuring that employees, suppliers, clients and other stakeholders can easily report practices or actions believed to be inappropriate or illegal. In order to ensure that complaints are handled properly and resolved promptly while always meeting our employees and stakeholders interests, Interholco has set up a grievance mechanism. A grievance or complaint means any expression of dissatisfaction raised by any employee or stakeholder of Interholco. Effective complaint handling offers practical benefits to us in order to improve the quality of our operations.